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// An open letter from Larry Mullen
Larry Mullen has written an open letter to U2.com members, in response to pre-sale ticketsale problems that have upset many U2 fans.
Members of U2.com were guaranteed priority booking for U2 concert tickets but many fans failed to get tickets, partly because of technical reasons: Ticketmasters website crashed and unique access codes (required to log on to the site) were not accepted. A lot of fans that were able to log in were disappointed to see that there were no tickets left, or that they were only able to buy less than desirable seats instead of seats with 'the best view in the house', as they were promised.
Here is Larry's letter:
This is not something that I would normally do, but I feel that I have to do something to redress this situation.
There was a mess up in the way the tickets were distributed through U2.com for the Vertigo pre-sale. Some of it was beyond our control, but some of it wasn't.
I am now in the process of figuring out a way of distributing the tickets for our intended return to North America in the fall. The only fair way of doing this, is to give U2 Propaganda members, who are now U2.com members, priority in the queue.
After that, people will be given priority in the order in which they joined. Many people who joined U2.com and didn't get tickets are understandably angry. They now have the option to get a full refund of their subscription fee.
The idea that our long-time U2 fans and scalpers competed for U2 tickets through our own web site is appalling to me. I want to apologise to you who have suffered that.
If your U2.com pre-sale experience has left you disappointed, I hope this will go some way towards reassuring you of our total commitment to our audience.
By the way, a note to those so-called U2 fans who are quick to accuse U2 of unseemly behaviour, I've only got two words for you...
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